Introduction to Cookies

Cookies are small text files that are stored on your device (computer, tablet, smartphone, or other electronic device) when you visit a website. They serve as a digital memory for websites, helping them remember information about your visit, such as your preferred language, login status, and other settings that can make your next visit easier and the site more useful and personalized to you.

This Cookie Policy explains how Kizuna Senior Tech ("we," "our," or "us") uses cookies and similar tracking technologies on our website and services. It should be read alongside our Privacy Policy and Terms of Service, which provide additional information about how we collect, use, and protect your personal information.

By continuing to use our website, you consent to our use of cookies as described in this policy, unless you have disabled them through your browser settings or our cookie preference center.

How We Use Cookies

Kizuna Senior Tech uses cookies for various legitimate purposes to enhance your experience and improve our services:

• Authentication and Security: Verify your identity when you log in and protect your account from unauthorized access
• Preferences and Settings: Remember your language preferences, accessibility settings, and other customization choices
• Website Performance: Monitor and improve website loading times, identify technical issues, and optimize user experience
• Analytics and Insights: Understand how visitors interact with our website, which pages are most popular, and how users navigate through our content
• Personalization: Provide customized content, recommendations, and learning paths based on your interests and progress
• Communication: Enable chat functionality, support ticket systems, and other communication features
• Fraud Prevention: Detect and prevent fraudulent activities, spam, and security threats
• Legal Compliance: Maintain records required by law and ensure compliance with regulatory requirements
• Service Improvement: Gather feedback and usage data to enhance our educational content and platform functionality
• Marketing Effectiveness: Measure the effectiveness of our marketing campaigns and educational outreach efforts

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are absolutely necessary for our website to function properly and cannot be disabled in our systems. They are usually set in response to actions you take that amount to a request for services, such as logging in, filling out forms, or setting privacy preferences. Without these cookies, some parts of our website would not work.

Examples include: Session management, authentication tokens, security cookies, load balancing, and basic functionality cookies.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to count visits, identify traffic sources, and understand which pages are most and least popular, helping us improve how our website works.

Examples include: Google Analytics, page view tracking, bounce rate measurement, and user journey analysis.

Functional Cookies

These cookies enable enhanced functionality and personalization on our website. They may be set by us or by third-party providers whose services we have integrated into our pages. If you do not allow these cookies, some or all of these services may not function properly.

Examples include: Language preferences, accessibility settings, video player preferences, and chat functionality.

Targeting and Advertising Cookies

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising.

Examples include: Remarketing pixels, conversion tracking, and interest-based advertising cookies.

Social Media Cookies

These cookies are set by social media services that we have integrated into our site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building a profile of your interests.

Examples include: Social sharing buttons, embedded social media content, and social login functionality.

Third-Party Cookies and Services

Some cookies on our website are set by third-party services that appear on our pages. We carefully select our third-party partners and require them to comply with applicable privacy laws, but we do not control these cookies directly. You should check the relevant third party's website for more information about their cookies and how to manage them.

Our third-party partners may include:

• Analytics Providers: Google Analytics, Adobe Analytics, and other web analytics services
• Customer Support: Live chat providers, help desk systems, and customer service platforms
• Payment Processors: Stripe, PayPal, and other secure payment gateways
• Content Delivery: CDN providers that help deliver our content faster and more reliably
• Security Services: Fraud detection, bot protection, and security monitoring services
• Marketing Tools: Email marketing platforms, campaign tracking, and conversion measurement tools
• Educational Platforms: Learning management systems, video hosting, and interactive content providers

Managing Your Cookie Preferences

Cookie Preference Center

When you first visit our website, you'll see a cookie banner that allows you to accept all cookies, reject non-essential cookies, or customize your preferences. You can change your preferences at any time by:

• Clicking the "Cookie Preferences" link in our website footer
• Clearing your browser cookies and revisiting our site
• Contacting our support team for assistance

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. However, please note that disabling cookies may affect the functionality of our website and your user experience. You can:

• View Cookies: See what cookies are stored on your device and their details
• Delete Cookies: Remove cookies individually or clear all cookies at once
• Block Cookies: Prevent cookies from specific websites or block all cookies
• Manage Third-Party Cookies: Control cookies from external services and advertisers
• Set Notifications: Receive alerts when websites want to set cookies

Browser-Specific Instructions

For detailed instructions on managing cookies in your specific browser:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
• Internet Explorer: Tools > Internet Options > Privacy > Advanced

Mobile Device Settings

On mobile devices, you can manage cookies through your browser settings or device privacy settings:

• iOS Safari: Settings > Safari > Privacy & Security
• Android Chrome: Chrome app > Settings > Site settings > Cookies
• Mobile Firefox: Firefox app > Settings > Privacy > Cookies

Impact of Disabling Cookies

While you have the right to disable cookies, doing so may significantly impact your experience on our website. Specifically, you may experience:

• Login Issues: Difficulty staying logged in or accessing your account
• Lost Preferences: Need to re-enter language, accessibility, and other preference settings on each visit
• Reduced Functionality: Some interactive features, forms, and tools may not work properly
• Impaired Navigation: Difficulty navigating between pages or maintaining your place in lessons
• Limited Personalization: Less relevant content recommendations and learning suggestions
• Support Challenges: Reduced ability to provide technical support and troubleshooting
• Security Concerns: Potential increased vulnerability to certain security threats

Essential cookies cannot be disabled as they are strictly necessary for the website to function and provide basic services.

Cookie Lifespan and Storage

Different cookies have different lifespans and storage characteristics:

• Session Cookies: Temporary cookies that are automatically deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until you manually delete them
• First-Party Cookies: Set directly by our website and can only be read by our domain
• Third-Party Cookies: Set by external services and can be accessed by those third parties

Our cookie retention periods typically range from:

• Session cookies: Deleted when browser closes
• Functional cookies: 30 days to 2 years
• Analytics cookies: 13-26 months
• Advertising cookies: 30 days to 2 years
• Security cookies: Session to 1 year

International Cookie Laws and Compliance

We comply with applicable cookie laws and regulations worldwide, including:

• European Union: General Data Protection Regulation (GDPR) and ePrivacy Directive
• United Kingdom: UK GDPR and Privacy and Electronic Communications Regulations
• California: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• Japan: Personal Information Protection Act and related privacy regulations
• Other Jurisdictions: We monitor and comply with emerging privacy laws in regions where we operate

Our cookie practices are designed to meet the highest international standards for privacy protection and user consent.

Children's Privacy and Cookies

Our services are designed for adults aged 50 and older, and we do not knowingly collect information from children under 18 years of age. If we become aware that we have collected cookies or other data from a child, we will take immediate steps to delete such information from our systems and prevent future collection.

Parents and guardians who believe their child may have provided information to us should contact us immediately so we can address the situation appropriately.

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Notification: Notify you via email, website banner, or other prominent notice
• Advance Notice: Provide reasonable advance notice before changes take effect
• Clear Communication: Explain what changes have been made and why
• Updated Date: Update the "Last updated" date at the top of this policy
• Consent Renewal: Request renewed consent for new cookie uses where required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy.

Contact Us About Cookies

If you have questions about our use of cookies, need help managing your cookie preferences, or want to report a cookie-related concern, please contact us:

We are committed to addressing your cookie-related inquiries promptly and will respond to all communications within 2 business days. Our privacy team is specially trained to help seniors understand and manage their cookie preferences in a patient, respectful manner.